ommunication sounds so easy in theory. So how come it’s so tricky to get right? Just how frequently you “tickle” or get in touch with the onsite managers at your properties — and how you do it — can make or break a multifamily management company. As the head of one of Houston’s busiest, I’ve taken this knowledge to heart.
It’s simple enough to understand: Companies perform better when they acknowledge the role that clear communication plays in their day-to-day workflow and subsequently prioritize tasks accordingly, and communication is essential to an organization’s success, financial or otherwise. And in a market as active and wild as Houston, clear communication is a must. Below are a few ways to improve both your company’s and your own performance, improving your investor’s return on investment as well as your own reputation and experience as a property manager.
Property management software helps automate the communication process. Why not use it? Today there are many software options, and most can easily throw all of that complicated communication between managers, maintenance crews and tenants into a one-stop hub. An endless stream of spreadsheets, emails and phone calls creates confusion, but automation will see that your work orders are scheduled and tracked while notifications keep everyone tuned in and up to date.
There are plenty of vendors who haven't digitized their invoice and notification process and it costs them in time and organization. The benefits of using technology for electronic data interchange (EDI) automation are not to be ignored. Property management software integrates the whole payable process so that all records and invoices are stored and accessible online for complete, real-time transparency.